I just sent this to the Philadelphia Inquirer:
Hello,
I would like this passed along to whatever reporter might want to do a story on this.
I live in New Jersey but take my children to a class in ****** PA, across from the Starbucks on ******* Avenue.
A few weeks ago, I was in that Starbucks, drinking my hot chocolate and reading, when several unruly children were playing nearby. The parents did not control them, and no Starbucks management did anything either.
Then, one of the boys swung his jacket around and the zipper hit me in the eye. I was in pain and my eye was tearing. I got up and a woman came over to help me. I went to the manager who said, "What do I do, throw them out?" She did nothing, and not long after, the children and their parents left.
As a result of this occurrence, I had to go to my eye doctor who diagnosed an injured cornea, which I was given medicine to help heal. The visit and medicine cost me 60 dollars, which Starbucks corporate office told me by phone they would reimburse me for, after I called them to inform them of what happened.
I faxed them the bills, and today, they called to say they will NOT reimburse me because they don't feel it was their responsibility (even though it occurred on their premises), but they will give me a Starbucks card! Talk about insult to injury...as if I would EVER want to patronize an establishment that cannot and will not protect its customers while on their premises, and won't pay for their bills when they are injured on Starbucks premises.
I feel the public needs to know how little Starbucks thinks of even its regular customers (which my husband and I were), and how dangerous and costly it can be to patronize a Starbucks.
If you would like to discuss this with me, please call me:
Hello,
I would like this passed along to whatever reporter might want to do a story on this.
I live in New Jersey but take my children to a class in ****** PA, across from the Starbucks on ******* Avenue.
A few weeks ago, I was in that Starbucks, drinking my hot chocolate and reading, when several unruly children were playing nearby. The parents did not control them, and no Starbucks management did anything either.
Then, one of the boys swung his jacket around and the zipper hit me in the eye. I was in pain and my eye was tearing. I got up and a woman came over to help me. I went to the manager who said, "What do I do, throw them out?" She did nothing, and not long after, the children and their parents left.
As a result of this occurrence, I had to go to my eye doctor who diagnosed an injured cornea, which I was given medicine to help heal. The visit and medicine cost me 60 dollars, which Starbucks corporate office told me by phone they would reimburse me for, after I called them to inform them of what happened.
I faxed them the bills, and today, they called to say they will NOT reimburse me because they don't feel it was their responsibility (even though it occurred on their premises), but they will give me a Starbucks card! Talk about insult to injury...as if I would EVER want to patronize an establishment that cannot and will not protect its customers while on their premises, and won't pay for their bills when they are injured on Starbucks premises.
I feel the public needs to know how little Starbucks thinks of even its regular customers (which my husband and I were), and how dangerous and costly it can be to patronize a Starbucks.
If you would like to discuss this with me, please call me:
